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Pauljhen
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Picture distortion

Picture is pixelating/distorted on some channels and not others. Not sure how long this has been going on, as have been away for a few days, but it is both boxes. I have a letter stating O/L maintenance taking place in oue are 22/10 and on-line it says there is a TV issue which will be fixed by 20/10. Support just want to send me a new box! 

Q1 Does it really take a week to fix an issue impacting a whole area?

Q2 should I really swap boxes?

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jb66
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Re: Picture distortion

They can only post one box so pointless if both are faulty, would be better sending a technician 

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