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Picture distortion

My tivo box pictures break up frequently. I reset the box and it reverts OK but I'm getting fed up. 

What else can I do? What are optimal settings on diagnostics for agc level, snr and return power and any other readings which are relevant?

Thanks 

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Re: Picture distortion

If you have picture breakup, then I'd recommend calling Virgin to report a service fault. Especially if you've rebooted once, that should be enough to eliminate a software issue.

Are there any particular channels affected? This may pinpoint particular frequencies that may be affected.

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Re: Picture distortion

It is general. The box is on most of the day for my mother. Could be it overheats. When I reboot or switch on and off the picture is normal. Agc is 80%, snr is 39 and return power 37.5. Picture break up is the usual flashing colours.

Thanks

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Re: Picture distortion

Hi there @Sigran 

 

Welcome to the community and thank you for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. 

 

How is the TV box doing at the moment? Are you still having issues with the picture? 

 

Let us know and we'll do our best to help 🙂 

 

Thanks, 

 

 

 

Hollie - Forum Team


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Re: Picture distortion

Yes picture break up is sporadic but usually mornings and most channels I watch 

I reboot but the signal is constant 80% and other levels are 37 and 39.

I think the signal is too low

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Re: Picture distortion

Good Afternoon @Sigran

 

Once again we are sorry for the delay in response, how are things looking since we last spoke? 

 

Kind regards,

Zak_M

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Re: Picture distortion

Still prone to distortion. I have rebooted a couple of times.

Please advise of optimum settings fir diagnostics 

Thanks 

 

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Re: Picture distortion

Thank you for coming back to me, 

 

I am going to drop you a PM so that I can get some account information, that way I am able to assist you further. 

 

Kind regards,

Zak_M

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