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ChrisH81
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Picture broken up on both v6 boxes

The picture is breaking up on all Sky channels on both TiVo V6 boxes which leads me to believe it’s the connection into the house. We’ve restarted both boxes, disconnected and reconnected all cables and leads just to make sure and it hasn’t resolved the issue. 
how do we arrange for an engineer to visit and check the cables leading into the house?

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japitts
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Re: Picture broken up on both v6 boxes

Virgin Faults: 150 from your VM phone, or 0345 4541111 from any other phone.

Follow the options for "I have a fault with my TV service"

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ChrisH81
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Re: Picture broken up on both v6 boxes

I’ve tried 150 from the phone and Virgin completed a test and said there was a fault. I logged on to virgin media as instructed but at no point did it let me talk to a member of staff. 
Beginning to think I’d be better of cancelling. 

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japitts
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Re: Picture broken up on both v6 boxes

The faults IVR wants to discourage you from queuing by various means.

After choosing the faults option, if diagnostics are run and a fault picked up on, it should then offer you the choice of a replacement box or engineer visit.

If the IVR suggests you "go online" or "get a link", ignore those options and don't press anything.

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