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Mandyf
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Picture breaking up

I’ve had a problem for the past couple of weeks with a couple of HD channels that are unwatchable due to pixelation. This isn’t all HD channels, just a couple of them specifically 111 and 169 that I’ve noticed. 111SD is fine (169 doesn’t have SD version)

I’ve tried restarting the box a few times, removing and replacing HDMI and white cable as per advice on VM site but no luck. I’ve also tried running a test but it fails half way through .

can anyone help without me having to bother customer services at this busy time?

Can it be fixed remotely or am I going to need an engineer?

TIA

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Melissa_F
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Re: Picture breaking up

Hi Mandyf,

 

Thanks for your post.

 

I'm sorry you're having problems watching some channels on your box. I can appreciate you'd like to get this fixed. 

 

I've had a look at the backend of your services, and our system has identified a fault which could be causing connectivity and performance problems. We'd need to book a technician visit to be able to get this fixed for you.

 

I'll pop you a private message now.

 

Thanks

 

Melissa 

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