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LYNRFC
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Picture and sound breaking up (pixellation) on certain channels

Hi for the past few weeks we have had major sound and picture distortion (pixellation) on certain channels, mainly HD ones and particularly sport and cinema channels and on channel 5.  We have tried changing the hdmi lead, hdmi port, tried swapping the box with the one from our bedroom which does the same, have rebooted the box a few different times, have tried running the test from online but it doesnt work just get an error page.

Cant get to speak to anyone on the phone obviously due to corona at the moment, is there anyone on here who can help?  There is no problem when watching something from catch up, on demand etc or on any apps used like netflix, its solely on live tv.

Thanks

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campo7
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Re: Picture and sound breaking up (pixellation) on certain channels

Hi Happy to try and assist you.

If you could send me your VM account number I will run some checks.

cheers

Richard


Here to help! I'm a manager helping out whilst working from home. Find out more


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LYNRFC
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Re: Picture and sound breaking up (pixellation) on certain channels

thanks have sent you a message 

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Tobias5
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Re: Picture and sound breaking up (pixellation) on certain channels

I have the same trouble. A tech guy on the forum ran a check and said it was down to a low signal, and would arrange a technician. Heard nothing since.