Menu
Reply
sueyvern
  • 8
  • 0
  • 0
Tuning in
762 Views
Message 1 of 3
Flag for a moderator

Picture Pixelation

Anyone having trouble with this? Normal TV , Recordings . LE2 area.

Spoke to a Techo Friday as the wifi has also been up and down

Tags (3)
0 Kudos
Reply
japitts
  • 10.35K
  • 1.45K
  • 2.08K
Very Insightful Person
Very Insightful Person
717 Views
Message 2 of 3
Flag for a moderator

Re: Picture Pixelation

Is anything showing on the status page for your area? And are any particular channels affected?

In the absence of multiple posts on here (that would suggest an area issue), I'd suggest you report what could well be a network fault in your area. 150 or 0345 4541111.

As regards your WiFi, I'd suggest posting in the broadband forum if you're sure it's your actual broadband and not just the WiFi. The regulars in that board can advise further.

It's quite possible that a fault somewhere in your external cabling could be affecting both services. For TV, further diagnosis is to ID if any particular channels are affected.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

sueyvern
  • 8
  • 0
  • 0
Tuning in
710 Views
Message 3 of 3
Flag for a moderator

Re: Picture Pixelation

No nothing on the status page. The outside wire could be a problem as its laying on top of the ground. I'll try 150 again. 

On Friday when I reported the wifi the techie guy downloaded new software to the box

Thanks again

0 Kudos
Reply