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Pictue but no sound

andrew1967w
Tuning in

Anyone have any suggestions...

Our older TiVo box occasionally has no sound output. It records sound ok but the only way to get sound again it to switch it off and back on again. Happens fairly regularly. It's not the TV we've recently replaced the TV and it did it on bith the old one and the new one.

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @andrew1967w 

Have you tried a different HDMI cable?

Dave
I don't work for Virgin Media.
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andrew1967w
Tuning in

Yes, swapped the cable out, also tried different HDMI port on TV (but thanks for the suggestion 🙂)

japitts
Very Insightful Person
Very Insightful Person

Does OnDemand/live TV make any difference?

If not - I'd suspect a faulty TiVo, which is replaced with a V6 as a matter of course. Same software, but a much newer and quicker box with 6 recording tuners cf your TiVo's 3. Providing you have VM home broadband.

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