Menu
Reply
Highlighted
  • 13
  • 0
  • 2
Tuning in
755 Views
Message 1 of 8
Flag for a moderator

Parts of on demand will not load

Some channels will not load get message saying on demand is temporarily unavailable all tuners on the TiVo box are in use you cannot watch on demand until one of the tuners is free v400.

but other channels are working this has been going on for couple of weeks now

0 Kudos
Reply
Highlighted
  • 5.21K
  • 652
  • 1.02K
Very Insightful Person
Very Insightful Person
739 Views
Message 2 of 8
Flag for a moderator

Re: Parts of on demand will not load

Firstly which box do you have? The V6 (with 6 tuners) or the TiVo (with 3)

How many tuners are in use when you get this error? And are you saying "some channels" will not load, or "on Demand is unavailable"? Most VOD will use one of the tuners, but it might help diagnosis, knowing what you're doing to trigger this error.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 2
Tuning in
731 Views
Message 3 of 8
Flag for a moderator

Re: Parts of on demand will not load

Thanks for looking at this
I am using a TiVo box have no idea how many tuners are being used on demand is temporarily unavailable is the message if I try another channel that one loads and plays
0 Kudos
Reply
Highlighted
  • 5.21K
  • 652
  • 1.02K
Very Insightful Person
Very Insightful Person
724 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: Parts of on demand will not load

Fair enough. Well on the front right of the TiVo box there's 3 red lights that illuminate when each of the 3 tuners is in use. Set a couple of recordings for programmes that are on "now" if you want to see what I mean.

In terms of the message, so the box is saying "VOD is unavailable" when just selecting a normal channel.. well apart from asking whether any particular channels are affected, I'd be checking whether the box has been rebooted recently?

Home > Help & Settings > Settings > Restart box.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 2
Tuning in
716 Views
Message 5 of 8
Flag for a moderator

Re: Parts of on demand will not load

Thanks their are no red lights on only 2 green ones

i rebooted box on Tuesday 

0 Kudos
Reply
Highlighted
  • 6.78K
  • 349
  • 598
Forum Team
Forum Team
625 Views
Message 6 of 8
Flag for a moderator
Helpful Answer

Re: Parts of on demand will not load

Hi garyhardy,

 

Thanks for posting and welcome to the community. I am sorry for the On Demand issues. I have ran a background check on the account and can see there is a congestion issue affecting the service. F007481449 is the fault number. The estimated fix date is the 29th January 2020. 

 

I'll PM you now to arrange the credit you're owed for this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 2
Tuning in
610 Views
Message 7 of 8
Flag for a moderator

Re: Parts of on demand will not load

Thanks for this very helpful
0 Kudos
Reply
Highlighted
  • 6.78K
  • 349
  • 598
Forum Team
Forum Team
610 Views
Message 8 of 8
Flag for a moderator

Re: Parts of on demand will not load

Hi Garyhardy,

 

I've sent you a PM 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply