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sassyspiv
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Parental Controls

My TV service has recently started requesting a pin for certain shows I've recorded or want to watch after 9pm.  I have not set this and I have doubled checked my settings. How do I remove this?  I do not have any children, it's extremely irritating.

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BenMcr
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Re: Parental Controls

Which channels is this for?
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sassyspiv
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Re: Parental Controls

I hadn't thought about it until you asked but it seems to be Sky Comedy.

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BenMcr
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Re: Parental Controls

Sky Comedy and Sky Documentaries now have mandatory PIN protection in the same way that Sky Cinema has. These channels have started to show age rating restricted shows outside their normal watershed hours. This was allowed by OFCOM recently for non premium channels.

This PIN protection also applies to recordings too and can't be turned off. The rating rules are as follow for PIN protection:

https://www.virginmedia.com/help/parental-controls-tv-pin#tab2

  • Programmes rated 12, before 8pm 
  • Programmes rated 15, before 9pm 
  • Programmes rated 18, before 10pm 
  • A channel you’ve chosen to lock 
  • A channel which is locked as it has shows rated PG-18 airing pre 9pm.
  • Any adult channels 

EDIT: I think it's worth making clear that this PIN restriction also applies on Sky's own platform for those channels, it's not specific to Virgin Media.

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sassyspiv
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Re: Parental Controls

Thanks I appreciate your response.  I have to say I find it quite offensive that they have decided to force this on everyone whether they have children or not.  Why can't they give you the option as they do with the general parental controls? Surely we can make those decisions ourselves and shouldn't be forced to take actions that only apply to those with children.  This has made me really quite angry.    

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BenMcr
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Re: Parental Controls

OFCOM ran a consultation on it around 4 years ago where both the broadcasters and consumers could have their input as to whether the PIN protection was allowed to be used by non premium broadcasters

https://www.ofcom.org.uk/consultations-and-statements/category-3/mandatory-daytime-pin-protections

They confirmed the rule change as part of a published statement two years ago:

https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection

It's those OFCOM rules that Sky are now using to show 'post watershed' content on Sky Comedy and Sky Documentaries during the day and which is triggering the mandatory PIN protection.

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sassyspiv
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Re: Parental Controls

Thanks for the information.  It's helpful albeit frustrating.

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