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Message 11 of 20
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Re: Package price

Hi Syed1,

 

David has sent you a private message to discuss this further. 

 

You will find this in the purple envelope on the top right of the page. 

 

Thanks 

 

Nat
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Message 12 of 20
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Re: Package price

Hi,

Please can you just inform me that I am informing you today that I wish to stop Virgin services, when will my service STOP so that I can arrange the new providers start date.

Just been told waiting time is 45 minutes for retention dept., absolute disgrace.

Please advise.

Thank you,

Syed.

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Message 13 of 20
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Re: Package price

Hi,

Please can you just inform me that I am informing you today that I wish to stop Virgin services, when will my service STOP so that I can arrange the new providers start date.

Just been told waiting time is 45 minutes for retention dept., not good.

Please advise.

Thank you,

Syed.

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Message 14 of 20
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Re: Package price

Sorry Syed1, If you wish to cancel you would need to call into our call centre and they can process your request.

 

To contact them for free, dial 150 from your Virgin Media Phone or 0345 454 1111 from any other phone and choose option 1, Confirm your details, then option 4 and then option 5. This will put you through to our cancellation team and they can process your request.

 

Thanks

Steven_L

 

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Message 15 of 20
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Re: Package price

Thanks for getting back, it’s fine I’ve got through and cancelled contract.

Syed

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Message 16 of 20
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Re: Package price

How much is Sky Sports as an upgrade?

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Message 17 of 20
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Re: Package price

Hi there Syed1, 

 

To Add Sky Sports it is £31.75 a month (+£7 for Sports HD) 
 

We do however have some bundles that include Sky Sports so may be worth checking your online account or chatting with Customer Care on 150/03454541111 so we can check your account 🙂 

 

Cheers

Katie - Forum Team


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Message 18 of 20
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Re: Package price

Hi,

Thanks, I’ve cancelled my contract today anyway after being lied to by Virgin regarding my billing and refusal to alter my email to correct one so that I can see my bill breakdown.  Call centre lady was happy to renew my contract but not able to correct my email. 11 years been with Virgin and 2 SIM deals and get fobbed off! Unbelievable!!!

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Message 19 of 20
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Re: Package price

Sorry to bother you, but how do I register a complaint?

Thanks in advance.

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Message 20 of 20
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Re: Package price

Hi there Syed1, 

 

I am sorry to understand that you have now decided to leave us - there should be no reason as to why we cannot assist you with changing your ebilling email; in fact, you can do this yourself via your online account. 

 

I can understand that you would want to log a complaint in regard to your experience. 

 

I have located your account from your Forum information so I have popped you a Private Message so we can assist you further. Please look out for the Purple Envelope and pop me a reply when you can

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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