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Syed1
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Message 1 of 20
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Package price

Paying £105 for internet, phone anytime, sky sports and Asian mela.

being offered £5 discount, isn’t it too much £105???

how long have Virgin had call centre in India?

anyone had luck in bartering with call centre in India?

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LittleMick73
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Message 2 of 20
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Re: Package price

Hi virgin have had an offshore call centre for ages, you will have to phone and go down the thinking of leaving us route you will get through to a person in the UK, who may be able to offer a good deal, it will mean starting a new contract.Regards Micky
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Forum Team
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Message 3 of 20
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Re: Package price

Hi Syed1,

 

Thank you for your post. 

 

If you are unhappy with the price you're paying you can contact your Retention's team on 150/0345 454 1111 and they can review your package.

 

Or if you wish we can take a look via PM?

 

^Martin

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Syed1
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Message 4 of 20
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Re: Package price

Hi,

Thanks so much for getting back to me.

Please could you have a look and recognise what I was paying from December 2017 till December 2018.

Account Number:-[Mod Edit - Removed personal details]

1, 3 and 5th characters of my password are [Mod Edit - Removed personal details]

I also have 2 Sims from Virgin on monthly plans. I’m not good at bartering but I’m really annoyed that I’ve been paying ~£55 more since December, May now.

Please let me know.

Syed Hassan.

 

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Forum Team
Forum Team
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Message 5 of 20
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Re: Package price

Hi Syed1, can you please re-send your message to Martin as a PM rather than a public forum post? Once that's been done we'll be able to assist further. 


Cheers,

 

Tom_F

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Syed1
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Message 6 of 20
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Re: Package price

Hi,

how do you send a private message?

Thanks.

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Forum Team (Retired) David_Pn
Forum Team (Retired)
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Message 7 of 20
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Re: Package price

Hi Syed1

 

We'll send you a private message in a moment if you wouldn't mind replying to that?

 

This will appear at the top right of the screen (purple envelope)

 

Many thanks.

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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alanjeff10
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Message 8 of 20
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Re: Package price

I don't have sky sports or asian media but I pay almost the same as you. I am less than happy.
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Forum Team
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Message 9 of 20
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Re: Package price

Hi alanjeff10,

 

Thank you for your post to us. 

 

We are always happy to look in to what deals are available for our customers. 

 

Have you spoken to the team to see what offers are currently available? If not, we would recommend speaking to the team on 0345 454 1111 /  150 option 1/4/5.

 

I am here if you need any further assistance, 

 

Thanks, 

Nat
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Syed1
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Message 10 of 20
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Re: Package price

Sorry £125 not £105.

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