Virgin Media Community

[Seaneady]

Hi, during the recent winds we lost the brown cover housing the media cables on the side of the house and they are now exposed to the elements.  Could someone advise where I can get a new one please?
Thank you 

[Carley_S]

Hi @Seaneady
Welcome to the community!
Sorry to hear your omnibox cover has been lost in recent winds. Please join me on private message so we can locate the account and I'll book the earliest appointment for a technician to come and replace the cover for you. You can see your private messages at the top of the screen on the envelope icon. 
 

[Carley_S]

Thanks so much for your private message and confirming your address, I have now booked you a visit to replace your omnibox cover – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.