Have just spoke to customer services regarding a new cover for the outside cable entry box, it has disintegrated after 20+ years, the operator explaining to me in very poor English that I may be liable to a £99 fee. I was so angry I just hung up, what a [Removed] nerve have been a loyal customer since United Artists days when cable was first installed in our area and paying £84.99 a month for the service.
The £99 charge relates to a non-fault callout which, I suppose to an offshore-based faults agent, this could easily be understood as. Indeed, unless you're reporting an actual fault with your services (are there any?) then many UK-based faults staff could potentially take this line.
If you wait around here for a day or so, forum staff should respond and can often arrange a replacement for you.
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Thanks for your reply, I had tried using the chat option the person took all the details and said he would send one to me, nothing arrived. So today I tried again but was told I need to phone customer service which I did but had a terrible time understanding them coupled with a very crackly line.
You ask if I had any faults with the service I would have initially said no but there are occasions when the internet and Wi fi drop out for no apparent reason but I just blame the hub 3 which others seem to blame.
I've seen on ebay you can buy a similar box to replace the VM boxes but it shouldn't be down to the customer to do this even though I'm quite capable to replace it.
There are occasional drop outs on the wired ethernet connections, the WiFi is worse have tried to improve things by purchasing a booster which has slightly improved things up stairs strength wise but still suffers with drop outs. Running the super hub diagnostics it says move devises closer to hub when there in the same room.
Hi regarding the booster I did ask on the VM website some time ago and was told you are not sending out boosters at that time but there was talk of a new router that would solve all the problems but this would be rolled out soon I think that was last year.