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Walter
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Original TiVo

When my original TiVo failed I was set a V6. Do I need to return my old TiVo?

 

 

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DJ_Shadow1966
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Re: Original TiVo

Hello

The older Tivo's do not need to be returned, you can find out what boxes need to be returned at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

Regards Mike

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newapollo
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Re: Original TiVo

Hi Walter,

According to virgin-media-return-or-recycle-equipment  you don't need to return the TIVO. 

I would keep hold of it for a while, just in case.

You can order returns packaging via the following link, however the system may recognise you have the TIVO  and not send a pack.

virgin-media-return-or-recycle-equipment/request-returns-pack 

Dave

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Walter
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Re: Original TiVo

Thanks for your suggestion

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Beth_G
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Re: Original TiVo

Hi Walter,

 

Thanks for your post.

 

Just to confirm, both DJ_Shadow1966 and newapollo are correct; we don't need Tivo boxes sent back to us. 🙂

 

If you need anything else, just let us know.

 

Beth

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