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Orange light and hard drive making noise

  • I have no tv there is a blinking orange light. It first goes onto the welcome screen then the screen goes black with a symbol of a box with an arrow above it. I have internet and wifi  and have tried resetting it and checked all connections. I'd love to actually get through to a human at virgin but after being on hold for over an hour 3 times now I have had no luck. Very dissapointed as I havent had tv for 2 weeks now. Terrible customer service. Any help would be gratefully appreciated.
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Re: Orange light and hard drive making noise

If your hard drive is making a noise, that alone is symptomatic of a box needing replacement.

As far as reporting your fault to VM goes, you realistically have 3 options:

1: Use the text message service (07533 051809) but this won't get you an immediate answer

2: Wait on here for VM staff to respond - current wait is upto a week

3: Persist and be patient with calling 150 - some people report success by calling earlier in the day.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Orange light and hard drive making noise

Good afternoon @willham0112 

 

Welcome to the forum and thank you for taking the time to post. 

 

Are you able to let us know how things are looking? 

 

Did you manage to get this resolved? 

 

Kind regards,

Zak_M

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Re: Orange light and hard drive making noise

No I still have no tv. It has been about 6 weeks now. Cant get through to anyone on the phone line and havent heard back from my email complaint. Pretty upset with the lack of customer service considering I'm paying £60 a month for tv and internet. Please can you help sort this with either a new tv box or a technician call out asap.

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Re: Orange light and hard drive making noise

Thank you for coming back to me, 

 

I will most certainly take a look into this for you. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Re: Orange light and hard drive making noise

Thank you for providing me that information over PM. 

 

I have arranged for a new V6 to come out to you, It will be with you in between 5-7 business days. 

 

I will check in with you again next week to see if you have received it. 

 

Kind regards,

Zak_M

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Re: Orange light and hard drive making noise

Thankyou for sorting this. As I havent had a working tv due to the virgin customer service I feel I am due compensation also adding that I have had to pay per minute to be on hold for 4 consecutive hours. I've had zero tv for over a month so how can this be rectified. I will be looking at different internet/tv providers in the future if I'm not satisfied with this.

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Re: Orange light and hard drive making noise

Thank you for coming back to me @willham0112 

 

So that we can discuss compensation we are going to need to pop back into PM. 

 

Kind regards,

Zak_M 

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