Virgin Media Community

[mjkerr]

Received TiVo last Monday, plugged in and never switched off
Testing with some films from Sky Cinema over the last few days
Picked some films that were in advance or just about to start

However, they are all partial recordings
As a result I have to delete them, and try again
Sadly the second attempt is the same

Example
Record tomorrows Once Upon A Time In Hollywood
Following day shows up as Partial Recording

Sometimes the first ten minutes is missing, sometimes it is the last hour!
Worst so far was Disney Aladdin, the beginning and end were both missing!
Any ideas?

[mjkerr]

Decided to reset the TiVo this morning
Attempted another recording at 11:30 for 12:55 Edge of Tomorrow
Sadly this too has returned as a Partial Recording
Another attempt, which has just finished 15:55 Star Trek II, but that has the same issue

[mjkerr]

What is the point of the option to record, when it does not work?
Have I missed something?

[Natalie_L]

HI mjkerr, 

Thank you for getting in touch.

I am sorry to hear you are experiencing issues when recording content on your TiVo.

Can you please go to Settings, Recordings and then Series Link+ and Recording Options and let me know what they are set up as?

Thank you 

[mjkerr]

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@Natalie_L wrote:

Can you please go to Settings, Recordings and then Series Link+ and Recording Options and let me know what they are set up as?

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Include : Recordings only
Record : New only
Get in HD : Always
Keep at most : All shows
Keep until : Until I delete
Start recording : 1 minute early
Stop recording  4 minutes longer

[mjkerr]

It would appear the remote on my TiVo has been the issue
I noticed when I go to Home it navigates all over the place, worst when I press down it goes anywhere
It got so bad I had to remove the batteries

This suggests it was sending commands whilst the TV was off, so I would not see these

A new remote has been requested