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Deanl81
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On demand unwatchable

Everytime I try to watch something on demand or through Netflix the show plays for a little while and then buffers before kicking me out saying the network is unavailable. This happens every single time. Any ideas on how to resolve this please?
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Message 2 of 14
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Re: On demand unwatchable

Hi Deanl81, 

 

Thanks for your post and welcome to our community 🙂

 

I can appreciate this is frustrating, can you confirm if you've rebooted the box? 

 

Are you getting any kind of error messages?

 

Let me know if you're still having issues and I can take a closer look. 

 

Kind regards, 

 

Alex_Rm

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Deanl81
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Message 3 of 14
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Re: On demand unwatchable

This has been happening for months now so I've rebooted the box several times. It's says 'the show is temporarily unavailable' with error 602? The internet light on the front of the box flashes for a while before reconnecting. And then the menus says 'network availability (c130)'. Eventually the network reconnects and it goes back to normal but this happens every time I try to watch on demand or netflix on both TiVo boxes I have.

Thanks for the reply

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Forum Team (Retired) Tom_S
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Message 4 of 14
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Re: On demand unwatchable

Hi Deanl81,

 

Thank you for the update. Are both boxes the same model of TiVo?

Do you also have broadband services with us and if so are either of the boxes connected to our hub via an ethernet cable?

Could you also try the following: In the menus go to Help & Settings> Settings> Network and select 'Connect to the Virgin Media TV service Now' please let me know what happens.

 

Thanks,

Tom_S

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Deanl81
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Message 5 of 14
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Re: On demand unwatchable

Hi, yes both are the same model TiVo box. They were both connected to Virgin broadband via wifi but I connected one via ethernet which now stays connected longer before it disconnects. 

Connect to Virgin Media Service took about 10 minutes to complete and was on 'loading info' for most of that time. Same for both boxes.

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Forum Team (Retired) Tom_S
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Message 6 of 14
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Re: On demand unwatchable

Could you try the other two options in the Network settings and see what results you get?

As you've advised they're both connected to the hub via WiFi are they V6 TiVos?

 

Thanks,

Tom_S

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Deanl81
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Message 7 of 14
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Re: On demand unwatchable

Hi Tom, they're not V6's and one is on wifi and one is wired through a PLA. I'll try the other settings and report back

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Message 8 of 14
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Re: On demand unwatchable

Thank you Deanl81,

 

Unfortunately the TiVo doesn't have a WiFi receiver in them so if they're not connected to your hub through an ethernet connection they would be getting their network connection through the same coaxial cable that they use for their general TV connection.

 

Please do let me know the results when you can.

 

Thanks,

Tom_S

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Deanl81
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Message 9 of 14
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Re: On demand unwatchable

Hi Tom, 

Tried both settings and still having the same problems

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Message 10 of 14
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Re: On demand unwatchable

What results did you get when you checked them?

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