603 is the error message that usually comes up, as per the pic I added. The box only freezes when I try to play on demand shows, very strange. Sometimes when I press play on a show I get a loading wheel and it will then freeze up. The show sometimes starts, plays the ads / a few seconds of the show and then error message 603 pops up. At times it works fine with no issues. I will give them a call today, thank you! 🙂