Virgin Media Community

[Davemcd1]

I have had no on demand or catch service for the last week.

Also vhannel guide has no info.

Virgin media customer service is appauling

[newapollo]

It sounds like your TIVO is losing the inbuilt internet connection.

Using your remote go to  Home > Help & Settings > Settings > Network connection.

When was the last successful connection?

If you follow "connect to Virgin Media service" and wait around 30minutes then recheck, what does it say? (hopefully it will have reconnected and the EPG  and on demand/catch up will be working again)

[japitts]

If you have a TiVo box (check here if you're not sure)...

Check whether you have any flashing green lights on the front-left of your box. newapollo is quite correct in that this is symptomatic of a loss of internet.

If any green lights on your TiVo are flashing, you could have a failed internet connection which will need calling in.