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C1ayts
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On demand not working

Hi, I’ve had no access to on demand all week. I try to start a movie or program and it says not available and gives an error code of v202.  Status is good, all WiFi is working and I’ve reset the box several times. Tried on other V6 and have same issue. Thanks 

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japitts
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Re: On demand not working

As per Error code help , V202 normally indicates a local network issue. Make sure your box shows "online" under Help & Settings > Settings > Network.

I'd recommend checking https://my.virginmedia.com/faults/service-status and also call 0800 5610061 which can advise on more localised faults that aren't visible on the online board.

If still no joy, call TV faults on 150 or 0345 4541111.

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C1ayts
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Re: On demand not working

Thanks Japitts but it’s all connected fine (both boxes) and local area issues are none. I sent Virgin a message yesterday, still waiting for a reply, will try to call them today if I have time to sit in the queue. 

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