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Ainsley_Rae83
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On demand not working

Hi there,

 

Having issues with on demand + apps&games today.

 

On demand isn't working, and my apps&games have vanished. Tried using you tube via the channel list, I press the red button and it does nothing.

 

Checked my service and there's no issues.

 

Can anyone help?

 

Thank you

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Beth_G
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Re: On demand not working

Hi Ainsley_Rae83,

 

Thanks for posting on the community and I am sorry that you're having some issues with your set top box.

 

Do you have another V6s/Tivos in the home that are also having the same problem?

 

Can you please try going to Home > Help & Settings > Settings > Network > Connect to the Virgin Media service now. Once that's completed, I'd recommend turning the set top box on and off at the mains socket, and seeing if they apps come back.

 

Let me know how that goes!

 

Beth

 

 

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Ainsley_Rae83
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Re: On demand not working

Thank you for replying.

 

I only have the one tivo box in my home.

 

Tried countless times switching it off at the back, different ethernet cables, and connecting to the service.

Still have the same error code v210.

 

My friend in the next street, her on demand works fine.

 

I called virgin on Saturday and they said this would be resolved within 72 hours... still not working.

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Beth_G
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Re: On demand not working

Hi Ainsley_Rae83,

 

Thanks for your reply - I have checked your services from over here and can see that there are a few error counts which are likely to be the cause of the issues you're having.

 

I'll be more than happy to arrange for an engineer to come out to take a look if you'd like that? I can get one booked in for you from here.

 

Kindest regards,

 

Beth

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Ainsley_Rae83
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Re: On demand not working

What kind of errors have you found?

 

When would an engineer be available as I wouldn't be available untill next week.

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Beth_G
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Re: On demand not working

The error count on our side are just indications of some faults that can sometimes cause issues with the functionality of the box.

 

I can look into appointments for next week if that's preferable for you, I just want to double check first if you have tried using your V6 over WiFi rather than connected to the internet via Ethernet cable? Also, were you advised if you would get called in 72 hours or whether it would be resolved then?

 

Thanks

 

Beth

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Ainsley_Rae83
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Re: On demand not working

How do I connect it via wifi? Looked through all settings and can't seem to find an option to connect it via wifi.

 

No, they didn't say they would call ne back. They only said it would be fixed in 72 hours.

 

Many thanks

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Beth_G
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Re: On demand not working

So to connect via WiFi, you would need to unplug the Ethernet cable out of the back of the V6, then head over to the Network section of your settings and an option should then be available to connect via WiFi.

 

Let me know how that goes,

 

Beth

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Ainsley_Rae83
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Re: On demand not working

Managed to connect it, but still no on demand or apps & games. same error code v210

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Beth_G
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Re: On demand not working

Thanks Ainsley_Rae83,

 

I'll pop you over a private message so I can look into this further for you.

 

Please find my message over at the purple envelope 🙂

 

Many thanks,

 

Beth

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