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Cawelton
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On demand not working on upstairs tivo box. Error msg ‘ o connection’

AUpstairs tivo suddenly not connecting so can’t get on demand. Have checked all cables. manual network connect, reset tivo, witching off and on. Downstairs ok. Other devices work on wifi upstairs. Yet a other problem driving me nuts.

Can a anyone suggest anything else as i don’t really want to take time off work for a engineer

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Re: On demand not working on upstairs tivo box. Error msg ‘ o connection’

Hi Cawelton,

 

Thank you for your post. I'm sorry to hear this.

 

Have we reported anything on our service page: virg.in/service? Is the other box in the property a TiVo® or a V6 box? Are you able to access the catch up service?

 

^Martin

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Cawelton
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Re: On demand not working on upstairs tivo box. Error msg ‘ no connection’

hi, thanks for your reply. I haven’t had time to look at this again lately, however the problem still exists. We can,t get anything from the TiVo box upstairs. I have checked all connections, switched off and on but we get nothing. This only affects the upstairs box and we do have a wifi booster

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Re: On demand not working on upstairs tivo box. Error msg ‘ no connection’

Thank you for getting back in touch Cawelton.

 

Have you had an opportunity to check the service page since your last message?

 

I have checked from our side and there does appear to be a known issue within your area. Our engineers are aware of this and working hard to get this fixed as 

soon as possible. 

 

The current estimated fix time is 12th June 2019 9AM.

 

Please let me know if the problems persists after this time. 

 

Thanks,

 

 

Nat
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