Hi. I keep getting’This show is temporarily unavailable’ when trying to access on demand tv. The screen asks me to try troubleshooting the on Demand in help and settings or go to virgin media.com/servicestatus . I’ve tried everything ie rebooting,re setting, checking connections , checking service status . The service status reports there is a technical error on the TiVo box but I can’t get it to work. I’ve tried everything I can find on line to resolve this matter.
Great stuff. Next thing is to ID whether this is really a problem with your box losing its internet connection. 2 ways to check.
1: On the front-left of the box there should be 3 green lights. The middle of the 3, next to a heart symbol, is the "heartbeat" light which indicates the internet connection. Is this on solidly, or flashing?
2: Using your TiVo remote, follow Home > Help & Settings > Settings > Network. In the top-right, does the box show connected? In the top-left, it should show the date&time of the last network update or the reason for failure. That timestamp should be sometime in the preceeding 6-ish hours.
You can also try forcing a manual connection by using "Connect to Virgin Media Services now" at the bottom of the screen, waiting a while and repeating your check of the timestamp in the top-left.
Let us know how you get on with these checks and that should give us an idea what your issue might be.
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The middle green light under the heart sign is solid(no flashing).
The network shows up as connected on the cable modem connection as well as the Ethernet connection in the upper right corner and the status in the upper left corner shows up as ‘succeeded’ and was last completed under 6 hours ago. I connected to the virgin media service now option and the connection was updated with a ‘succeeded ‘ status.