I can see you posted about this back in December, but never responded to some questions that were asked.
Which box do you have? Check here if you're not sure.
What happens when you try to use OnDemand? Do you get any error codes, for example?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks