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Dah1
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On Demand movies not working

I cannot pay for any on demand movies. I can get to the stage where I enter my pin to purchase the movie and then get an error message saying the service is temporarily unavailable. This has happened for a number of days now.

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Message 2 of 12
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Re: On Demand movies not working

Hello Dah1,

I am very sorry to hear that, is the the movies on the Virgin Media store?

 

Thanks Joe_F

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Dah1
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Message 3 of 12
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Re: On Demand movies not working

No, I have been trying to rent a movie.

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Message 4 of 12
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Re: On Demand movies not working

I see, just to confirm the movie is not on the Virgin Media store?

 

Thanks Joe_F

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Dah1
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Message 5 of 12
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Re: On Demand movies not working

Hi, I’m trying to hire the movie for two days for £4.99 and I always get the message that it is temporarily unavailable. I called in over Christmas and was told by someone that there was a fault that was being worked on and that it should be fixed in 48 hours which was clearly not true.

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Message 6 of 12
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Re: On Demand movies not working

Which film is it? 

 

^Martin

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Dah1
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Message 7 of 12
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Re: On Demand movies not working

The Meg

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Message 8 of 12
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Re: On Demand movies not working

Thank you for that Dah1.

 

I have checked this out on our end and it seems to work fine. Do you still have the film?

 

^Martin

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Message 9 of 12
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Re: On Demand movies not working

Hi,

everytime I try and hire the movie (I did try another movie just in case) I get a message saying the service is temporarily unavailable and that I should try again later or check service status or go on the trouble shooting section! 

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Message 10 of 12
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Re: On Demand movies not working

Is anything shown on the service page? 

 

^Martin

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