Menu
Reply
wpkatz
  • 7
  • 0
  • 0
Joining in
554 Views
Message 1 of 4
Flag for a moderator

On Demand and Catchup

I have had to change the name on our Virgin Media Account.  I cannot now access Catchup or On Demand.  The error code says these services are unavailable and quote V273 in brackets.  I have called the Virgin Call Centre and they can't do anything online, despite trying hard.  They are sending an Engineer on Wednesday 6 May.  Is there anything that I can meanwhile do - for example make any changes in Settings.  I have a TIVo Box.

Many thanks

  

0 Kudos
Reply
Ian_41
  • 61
  • 14
  • 19
Forum Team (Retired)
Forum Team (Retired)
537 Views
Message 2 of 4
Flag for a moderator

Re: On Demand and Catchup

PM me and I will see if I can help


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
wpkatz
  • 7
  • 0
  • 0
Joining in
528 Views
Message 3 of 4
Flag for a moderator

Re: On Demand and Catchup

Hello, sorry, what does PM mean? Are you a Virgin Technician?
0 Kudos
Reply
Ian_41
  • 61
  • 14
  • 19
Forum Team (Retired)
Forum Team (Retired)
520 Views
Message 4 of 4
Flag for a moderator

Re: On Demand and Catchup

I am yes. click on my name and send me a private message (PM) and I will be able to assist further


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply