No problem, just avoids confusion if we know - that's all. If resets are only ever resolving this problem temporarily, it's common sense that there's an underlying fault that needs resolving - and VM really should be dealing with that.
Having said that, if you have a TiVo then on the assumption that you have VM broadband (which is a requirement) you have one of 2 options here.
1: Insist that this is treated as a service fault, and VM either arrange an engineer visit to investigate the underlying fault, or a box-swap. It would be interesting to know what's happening with your box's "Heartbeat" (online) light when this problem happens - third from the right on the front-left, I'd guess it's flashing.
2: Consider your overall package with VM, whether you can renegotiate a newer bundle, and bag a box-swap into the newer V6 into the bargain. Much improved, much newer, much faster... as long as you also have VM home broadband.
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