Ok, you've raised a few different issues so I'll try to split them out...
@Phyllisglass wrote:
Thanks for your reply japitts. By 'sometimes not connecting at all', I mean we select the Virgin Media option on the TV and just sit there looking at a black screen even though the box lights show it is on.
Some TVs have a "Virgin Media app" which can be as little as "select the correct HDMI input", I'm not sure if it's this you're talking about.
@Phyllisglass wrote:
We are unable to use anything like iPlayer through the Virgin box as it takes ages to connect and then the programs constantly buffer - we are also unable to watch any films on Virgin On Demand as we have the same buffering issues (note there is no problem with the broadband speed that would cause this).
My standard response to TiVo streaming issues is as good as anything here...
OnDemand & Streaming services on the TiVo (NOT the V6) have two issues:
1: The box is quite old and runs old hardware, it can struggle with the streaming apps (iPlayer, Netflix, YouTube) especially and this is one (of a few) reason why the additional apps are only available on the V6. There isn't any way of sugar-coating this, I'm afraid.
2: All OnDemand & streaming apps rely on an internet connection, the TiVo's is in-built (separate from your home broadband) but this often fails without users realising. On the front-left of the box are a series of green lights, the second-from-left has a painted heart symbol next to it and is your "online" light. A static light is good, but a flashing heartbeat lights means the TiVo's internet connection has failed. Anything relying on the internet will fail when this happens.
Scenario 2 is a fault, and you should report it to Virgin Media on the usual number (150 from VM, or 0345 4541111 from any other phone). It may be an external network fault, but is often a box failure & replacement.
@Phyllisglass wrote:
Live TV sometimes jumps almost like a stuck record making it virtually unwatchable. This has been getting progressively worse for a few months now so assume it is a fault with our box rather than in the local area.
Problems with live TV are often a sign of signal issues - again one reboot is sufficient to disprove the basics. At that point, there's likely a fault somewhere. Check for area issues on 0800 5610061, otherwise it could be a box or cabling issue which you'll need to report.
Engineer slots, if that's the next step - are usually 4hourly ones. Morning, afternoon or evening, for example.
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