Menu
Reply
Norleycc1
  • 2
  • 0
  • 0
Joining in
857 Views
Message 1 of 3
Flag for a moderator

Not yet connected after upgrading my bundle

I upgraded yesterday 13th junebut still all my new channels have not been connected .how long does it take

0 Kudos
Reply
nodrogd
  • 16.46K
  • 1.92K
  • 3.94K
Very Insightful Person
Very Insightful Person
844 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Not yet connected after upgrading my bundle

If you upgraded online this is a manual process at VMs end. Only the acknowledgement is automated. CS agents can take up to 48 hours to put requests into action on the system.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Norleycc1
  • 2
  • 0
  • 0
Joining in
828 Views
Message 3 of 3
Flag for a moderator

Re: Not yet connected after upgrading my bundle

Vip it was done over the live chat system 

0 Kudos
Reply