Christmas and my Samsung topbox went all crazy green and pink fractals. Was sent a CISCO topbox but no installation instructions - so didn't change. Samsung has calmed down to a few glitches a day. Got email from Virgin media equipment saying I should return the unused CISCO, but the links in the email don't work - download label. Phoned customer services to arrange collection, but this hasn't happened. I have phoned since 10 times, seriously and each time was assured it would be collected. I was told by a customer service agent that I was paying the £9 a month extra in the new contract because of this CISCO Topbox - which they know isn't connected, but I'm not able to get collected.
So I'm on a glitchy Samsung with no collection of CISCO and paying £9 per month over the odds.
Please can this be fixed?