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Tony_Hobson9866
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Noisy Tivo

I have a constant chattering sound coming from my Tivo box, it makes the noise whether in use or sat on standby.

I suspect it is the drive, it does get quite annoying when the room is quiet and you are trying to read.

Is this a common issue or should it report it as a fault?

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japitts
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Re: Noisy Tivo

No, that's not normal. Report it as a fault.

Edited to include VM's contact number that wasn't included originally - 150 from a VM phone, or 0345 4541111 from any other phone.

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Tony_Hobson9866
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Re: Noisy Tivo

Thanks mate

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Tony_Hobson9866
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Re: Noisy Tivo

OMG! how do you report a fault with the Tivo to VM.

Can't find any contact details anywhere🤔

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newapollo
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Re: Noisy Tivo

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faultsbut best to call between 8am and 10am to avoid call queues, or late afternoon around tea time

Dave

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Sasha_W
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Re: Noisy Tivo

Hi @Tony_Hobson9866

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having some issues with your TiVo. 

Did you manage to report this to our team? There isn't any notes on your account to suggest you may have. 

 

If not, we are more than happy to help you but please do let us know 🙂 
 

Thanks 

Sasha - Forum Team


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Tony_Hobson9866
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Re: Noisy Tivo

Hi Sasha,

Tried dialling 150 but the automated menu wasn't giving me an option to talk to anyone, just wanted to run checks on my system.

If you can help that would be great

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Sasha_W
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Re: Noisy Tivo

That's okay we can look into this for you 🙂 
 

Can I just ask about the sound, can you hear it when you are watching something on your TV? 

 

I know this is so obvious, but have you rebooted the box and checked the wires just to make sure there are no issues? 

 

If so, I am more than happy to look into your account for you 🙂 

Thanks 

Sasha - Forum Team


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Tony_Hobson9866
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Re: Noisy Tivo

Yes I have rebooted the box and checked all the cables, didn't change anything.

The sound is constant, whether working or on standby.

The best way I can describe it is a chattering or clicking sound.

 

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Sasha_W
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Re: Noisy Tivo

Okay that's great thankyou. 

 

I will pop you over a PM so we can have a look at your account together to get this sorted. 

 

Please look out for the purple envelope at the top right hand corner of your screen as this will take you to PM's. 

 

Thanks 

Sasha - Forum Team


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