I have gone as far as entering all the codes but still none of those match the tv so what is the best thing to do now. All the channels change but the volume can only be raised or lowered by using the tv remote, the tv is a Samsung 7 Series. I have completed each of the tasks in the sequence given by Virgin to get the remote to work but none of the codes given work.
Thanks for that. I used those steps last night but the codes they gave onscreen didn't work. Now I see there could be 38 codes. I'll just carry on with it as it is until I get the right code first time and it works. But thanks for your help it's much appreciated..
The link above says the box should detect the TV and display a code, but it talks about a V6 box even though I clicked on Tivo first, and my Tivo says to press clear and TV together, wait for two green flashes, enter 0999, then press channel up at 2 sec intervals until the TV turns off, then press OK and should get two green flashes. The first time I press channel up the TV goes off, press OK and get two green flashes, but when I turn the TV back on again the Virgin vol buttons do nothing. I did this successfully for the previous Panasonic TV.