TV, Broadband and phone all down since yesterday. No information as usual just that an engineer is on it. Website saying anticipated fix 16:00 anyone got any more details about when the service will be fixed?
Still no service, system now saying 18:00 tonight. So nothing much changed. Seems your kit is very fragile if it has taken over 3 days with engineers on it and still no fix. Will clearly need to consider this at contract renewal time as this is just unacceptable.
I am sorry to hear this. Due to the technical nature of faults a fix is not always straight forward but I can assure you our engineers will be working hard to get this fixed for all those impacted in the area.
If you have suffered a total loss of service which has exceeded 2 working days, you may be eligible for automatic credits under our Auto Compensation Scheme