she rang to say that she accidentally pressed something and there was nothing showing on tv except red standby light.
I remember that to get the tv to switch on you need to push the tv button, then power button. Told her that and it worked but she doesn’t seem to have a signal. Can anyone tell me what she needs to do now to get the box linked to the tv? She has tried holding the tv button down for a few seconds but no luck.
Hi it sounds like the input is not the right one, on her TV remote its a button with a square with a arrow into it, pressing that will show a series of inputs i e HDMI 1 , HDMI 2, etc, put the curser on each one in turn them press OK that will link with the port the HDMI cable that is connected to the TV from her virgin box, hope this solves it. Regards Micky