Menu
Reply
NickyKaur
  • 2
  • 0
  • 0
Joining in
513 Views
Message 1 of 4
Flag for a moderator

No picture no sound no support

Rest the TiVo box a few times now. Paid £16 for witches last night and can’t watch it as screen turns pink.

The app is a total waste of time and sent me on a never ending loop of fake support. 

Test from the app shows error. Phone up 150 and it auto sends signal and says there an error. 

Need someone out to take a look and my money back from the film I can’t watch. 

Covid or not there needs to be support. End of. 

 

0 Kudos
Reply
japitts
  • 12.23K
  • 1.7K
  • 2.64K
Very Insightful Person
Very Insightful Person
500 Views
Message 2 of 4
Flag for a moderator

Re: No picture no sound no support

I presume Witches is an On Demand programme?

If so... let's cover some basics - are you able to view live TV channels? Can you watch other OnDemand, let's say CatchUp?

Also do you have a TiVo or a V6? If you're not sure, check here 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
NickyKaur
  • 2
  • 0
  • 0
Joining in
491 Views
Message 3 of 4
Flag for a moderator

Re: No picture no sound no support

It’s a V6 box. 

The menu system is on. No picture. No sound with any channel. 

witches was an on demand film purchased last night. 

can’t watch catch up or on demand at all. 

tv is working fine on Xbox, Netflix app etc but not through virgin box. 

0 Kudos
Reply
japitts
  • 12.23K
  • 1.7K
  • 2.64K
Very Insightful Person
Very Insightful Person
466 Views
Message 4 of 4
Flag for a moderator

Re: No picture no sound no support

Are you getting any error messages at all? Either on live TV or VOD?

If you've not already, try restarting the box with your TV switched on. Either the rocker at the back off/on, or by following Home > Help & Settings > Clear or restart my TiVo box.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply