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bobkent
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No network connection on Tivo Box

Hi,  I have a Tivo box (older one) and suddenly around a month ago we can no longer watch catchup and will not show what is on most channels (says to be announced). Also not recording series we have saved to record.

Nothing had changed with the network during this time.

I have replaced the cable, plugged it directly into the router and reset the router.  Everything else on the network works fine.

When I try to set the network up on the Tivo box it says that it cannot connect to the Network, only thing I can see is that it cannot contact the DNS.  My router assign's them automatically. 

 

Thanks

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Very Insightful Person
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Re: No network connection on Tivo Box

TiVo doesn’t use your broadband. It has its own connection.

Report your fault to Virgin Media.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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japitts
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Re: No network connection on Tivo Box

Just to add to Ernie's advice, follow Home > Help & Settings > Settings > Network and just check what the box is reporting as the reason for failing to connect approx every 5 hours.

Your symptoms clearly indicate these connections are failing, but the info in this screen might just give a clue as to why. The resolution is the same, mind. If a box reboot hasn't solved it, then report the fault to VM.

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bobkent
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Re: No network connection on Tivo Box

I unconnected the Tivo box and reconnected, it then done a software update.

It then updated the network connection and installed software, it now all works apart from channel information, just say to be announced.

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japitts
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Re: No network connection on Tivo Box

Good, sounds like you've got the box back online then.

The TV Guide updates itself roughly every 5-6 hours, so I should imagine by now that this has now populated?

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pthomson001
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Re: No network connection on Tivo Box

Verify that your Ethernet cable is securely plugged in between your modem and router. Ensure that all connections are securely plugged into the TiVo box, wireless adapter, and any additional equipment used to connect your box to the Internet. ... Unplug your modem and router then wait 10 seconds and plug them back in. For more information contact via Virgin Media complaint number

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bobkent
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Message 7 of 7
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Re: No network connection on Tivo Box

Its all working as it should, its a shame that the box does not tell you to restart to install updates. As its obviously the pending software update that caused the issue in the first place.

Thanks for the replies to this, please close.

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