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merrydragons
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No e-mail confirmation received for my cancellation of services.

I have today cancelled my virgin media package, but have not received any confirmation of this? Is that usual? I would expect an email normally for something like this.

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Bengie
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Re: No e-mail confirmation received for my cancellation of services.

Stop your direct debit, I bet you get one then.
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Forum Team
Forum Team
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Re: No e-mail confirmation received for my cancellation of services.

Hi Merrydragons, 

Thanks for your post and welcome to our community. 

I'm really sorry to hear that you've decided to leave us, we'll be sad to see you go. 

We wouldn't usually send an email to confirm you've cancelled, we would however produce your final bill at the end of your notice and request equipment back. 

If you do want it in writing that you've cancelled then you can text our team on +44753 305 1809 and we'll be able to confirm. 

Emma_C - Forum Team
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