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Rondybarlo
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No connecror box at the wall.

Our VM was installed years ago. It has just a cable coming through the wall. Would it be possible to get a connector box fitted where it enters the house. Our cable has to be routed under a rug, as it is not long enough and has broken due to footfall. Could we get an extension to enable us to reroute it? I have tried to fix the broken connector but am not too technically minded.

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japitts
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Re: No connecror box at the wall.

Alterations to your internal cabling such as this are possible, they're classed as non-fault callouts and are £25

You can arrange an appointment either by calling in (150 or 0345 4541111) or waiting here a few days for staff to pickup

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Rondybarlo
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Re: No connecror box at the wall.

Cheers. Will call as have no tv or broadband at the moment.

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John_GS
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Re: No connecror box at the wall.

Hi Rondybarlo

 

Thanks for posting. Apologies for the delayed reply.

 

I can see you've spoke to the team since posting and we've booked in a repull.

 

This can be tracked in your online account

 

Do let us know how the visit goes

 

Best,

John_GS
Forum Team


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