TIVO box has stopped working around 24 hours ago. Constantly rebooting until the 'starting up' screen and then switching off to no signal and repeating continually. The online 'run test' facility is saying everything looks good and taking me around in a loop. Cant get through to anyone at customer services just endlessly on hold. Not sure what to try next!
Sorry to see you are having major problems with your TIVO box.
I see you've used the online faults checker and it thinks your box is working, when phoning faults the system should recognise that you've used the online faults checker and place you into a queue for a Faults agent to pick up, rather than going through all the automated tests .If that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone. Thebest to call at 8am to avoid call queues You could also try the thinking of leaving us department, it may be quicker.
There's also the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
Failing that you can wait for a member of the forum team to pick this up, but that can take froma few days to a week.
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Updating on the unlikely chance someone from virgin will pick this up, 7 days on still no response from virgin via phone or text. Yesterday the online fault checker finally flagged up saying they were sending a new box. New V6 box arrived today, no adapter to fit the existing cable into the box! So I now have two virgin boxes sitting here and still no service! Again can’t get through to anyone at virgin, about pulling my hair out with this.