The quickest way of doing this will be to call from any other phone, 0345 4541111 and follow the options for "I have a fault with my phone service" which I would imagine would flag the vulnerability. I don't know whether TV or broadband faults are flagged in the same way.
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Welcome to our Community and thanks so much for your first post; I am sorry that you're having issues getting the help you need in regard to your parents service issues. Are they having issues with all 3 services?
You can check their postcode on our Service Status page - there is also a link at the top of the Community page. You can also call our status line on 08005610061
If nothing is listed when you have checked, please pop me a reply here ASAP and we can pop you a Private Message to take some account information and assist anyway we can - we're online until 6pm this evening.
Thanks for confirming they are still having issues - the information has been removed as we do not allow personal information to be posted here. I will pop you a Private Message so we can take the details and help you out directly.
Please look out for the Purple Envelope and pop me a reply as soon as you can,