New t.v remote

[Ravenvirgil]

• My t.v remote doesn't work to well, so I ordered another one. But there's nothing in orders ect. It's been nearly two weeks. If I go back to order another one. It's says I've ordered one in the last 12 moth and will have to pay £10. But I haven't received it. 

[Matthew_ML]

Hey Ravenvirgil, thank you for reaching out and a warm welcome to the community I am so sorry to hear your TV remote has not turned up.

I am going to send you a PM so we can look into this and get to the bottom of it.

Please look out for the purple envelope. Thanks