on 26-02-2023 08:11
Hi I have just built a new extension and require a new feed/cable installed to allow my virgin TiVo box to be used in the new extension, can a virgin engineer come and complete the installation, thanks
on 26-02-2023 13:16
Hi @munch6760
Being able to move the cable to the new location might be a problem due to the length of the cable run and signal levels.
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 28-02-2023 14:50
Hi Munch6760,
Thanks for your post on the forums about your cable relocation, I hope the work on the extension wasn't too stressful!
I can see NewApollo has already given you some advice on how to get it booked in.
Do you still need our help or were you able to give our team a call?
Thanks!
Megan_L
on 06-03-2023 07:51
All sorted, many thanks for your help