New extension

[munch6760]

Hi I have just built a new extension and require a new feed/cable installed to allow my virgin TiVo box to be used in the new extension, can a virgin engineer come and complete the installation, thanks 

[newapollo]

Hi @munch6760 

Being able to move the cable to the new location might be a problem due to the length of the cable run and signal levels.

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Megan_L]

Hi Munch6760,

Thanks for your post on the forums about your cable relocation, I hope the work on the extension wasn't too stressful! 

I can see NewApollo has already given you some advice on how to get it booked in. 

Do you still need our help or were you able to give our team a call?

Thanks!

Megan_L

[munch6760]

All sorted, many thanks for your help