New customer can’t access on demand or catch up screen starts but then goes black
I have 2 boxes one attached to router with cable the other is connect via WiFi have tried restarting both boxes numerous times - been on hold for over 3 hours (3 separate calls) and messages not responding
Checked diagnostics problem with port - do don’t know if this is the issue
can someone actually respond as getting ready to cancel
You can ignore the error messages telling you to open ports on the Port Configuration Test, they honestly don't affect anything, I believe think it's a software bug.
Have you tried rebooting the router? Do you see any error codes displayed?
Please can you follow the instruction from the following help pages virgin-tv-error-codes/604 as the issue may be due to your HDMI cables.
You can also look at Check Service status at the top of this page and run a test against the TV boxes. By doing this VM should be able to send a signal to your boxes and it might repair them, or guide you through further troubleshooting.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali