New Virgin Remote for TiVo box does almost everything except control sound

[Bradscopegems]

I left a skylight open during one of the recent rainstorms and my TiVo remote control got wet. I took out the batteries and dried it out carefully and it works, but the arrow keys around the 'OK' button work only for horizontal shifts, not vertical.  I applied for a new remote and it has arrived and it is fine, except that the Volume control has no effect. Neither does the 'Mute' button.  I tried following the online instructions but under the heading 'How to pair TV V6 & VirginTiVo box remote to the box' the instructions refer to a 'minus button' and a 'white power light' which do not exist on my TiVo box:  perhaps they refer to a V6 box.  I then tried to follow the on screen pairing instructions via Home and Devices, but selecting 'Devices' does not offer an option of Remote Control Pairing. 'Devices leads to three options: Power Saving, Name this TiVo Box and Network Remote Control, of which the third option seems not to be relevant to the TiVo Remote Control  I am currently using the old remote to control the sound and the new one to control everything else. How can I fix the problem with the new remote? Our system, with the TiVo box has worked perfectly for years: this is the first problem.

[newapollo · Accepted solution]

Hi @Bradscopegems 

The following link is specifically for the TIVO box. I hope this helps

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-tivo 

[Bradscopegems]

Thank you ,Dave,

         I have not tried your suggestion, but my son discovered a procedure that worked, so I am posting this to save anyone else from spending

time on replying.    My son's procedure is this . Go to Home, then select Help and press ( on our TV the display became very dark at that point.

Select 'TiVo Box' and then 'Program your Remote', then 'Yes, Set up my Virgin TV remote now' . Finally you get a screen with instructions, including

typing in a code. 

Bradscopegems

[Kath_F]

Hi Bradscopegems, 

Thanks for your post and apologies to hear you were having an issue with your TiVo remote. 

I'm glad that you've been able to resolve things with your son's help and I'd also like to thank you for sharing the tips. 

If you have any further issues, pop back to us here and let us know. 

Thanks,