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mne2
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New V6 box on demand error V210

Got a self install V6 box as and upgrade but the on demand isn't working with error V210

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newapollo
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Re: New V6 box on demand error V210

Hi mne2,

error v210 is a network connection. The V6 works best with an ethernet connection.

Go round all the Virgin cables and make sure they are tightly connected/screwed in.

Click on Check service status at the top of this page. This might show if there are any issues in your area. If it doesn't  show any then please click on Run Test for the TV and see if it brings up anything. You could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Are you connected using an ethernet cable? Have you tried rebooting the hub and V6 box?

Does the program guide function correctly?

Using your V6 remote please can you try the following:-

  1. Select the home button
  2. Use the directional buttons to select Help & Settings
  3. Select Settings
  4. Select Network
  5. Select Connection in progress: get status or Connect to the Virgin Media Service now

Please can you try playing a catchup program, Netflix, BBC IPlayer etc and see if they are working now

Dave

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mne2
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Re: New V6 box on demand error V210

All connected via ethernet. Has IP and network test works fine. No known issues in my area. Run test on VM website just gives me a page not found error

 

No catchup, Netflix or Amazon works

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mne2
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Re: New V6 box on demand error V210

Guide all working correctly as are channels

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mne2
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Re: New V6 box on demand error V210

Any further suggestions?

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newapollo
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Re: New V6 box on demand error V210

Hi mne2,

please can you try following the instructions for this error virgin-tv-error-codes/604 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: New V6 box on demand error V210


@mne2 wrote:

 

No catchup, Netflix or Amazon works


Just to clarify... you're saying that all VOD is not working... but apps are working?

And you've tried the Home > Help & Settings > Help > "I'm missing some channels" option?

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