I have installed a new Tivo box but it has an error code 7400 which means it has not been activated. Can never get through to Virgin on the phone and the online chat seems to be non-existent these days!
You are best phoning VM at 8am when they first open and are least busy, or late afternoon around tea time.
Check all your cables are snug and tight especially the white coaxial cable. Try and use an ethernet cable if possible as it's a better signal than wifi,
VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.
You could call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.
You could also try contacting New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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