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Beatrizmassana
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New TiVo box keeps restarting

Just got a new TiVo Box today and after setting it up two things keep happening. 
one the Sound doesn’t work

the second keeps re-starting itself . 
have tried everything on the Help page, rebooting, checking all the cables etc... the souls suddenly came up for a few seconds the disappeared. 
I have the box  directly connected to the router - before I had it on wifi so I gather the Ethernet would be better...? 

any help will be much appreciated . Thanks 

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Hetty_R
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Re: New TiVo box keeps restarting

Hi Beatrizmassana, 

 

Welcome to our community forums! 

 

I am really sorry to see you've been having issues with your new services. 

 

Have you been able to get this sorted and speak to our team now? If not please let us know and we will be happy to investigate further.

 

Thanks, 

Hetty 

 

Hetty_R
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