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New TV box is loud

We’ve just had our services installed today and we have 3 tv boxes in total, but one of them makes a constant annoying whining sound. The other 2 boxes are dead silent.

I’ve restarted the box but its still the same.

I’ve tried calling the support line but it says the office is closed due to Covid.

 Any help is much appreciated or even advice on how I go about requested a replacement! 

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Re: New TV box is loud

Hi Louismkd, 

 

Thank you for your post. 

 

Sorry to hear about the issue you've had here. I can see from the account details that a technician was arranged for this. 

 

Did everything go okay? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: New TV box is loud

Hi Ryan,

All sorted, thank you. The tech confirmed the box was faulty and replaced it.

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Re: New TV box is loud

Lovely - I'm glad it was resolved for you. 

 

Thank you for letting me know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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