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jeffedwards80
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Network cable replacement

 

I have been having "Network cable unplugged" error message
 
I have unplugged and plugged again on the V6 box without clearing error message
 
I have just used my own network cable and now have connection and no error message
 
How can I receive a replacement cable from Virgin please ?
 
Thanks
 
Jeff

 

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Travis_M
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Message 2 of 14
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Re: Network cable replacement

Hi @jeffedwards80

 

Thanks for posting on our community forum!

 

Have you not had any issues since using the new cable?

 

Regards

Travis_M
Forum Team



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jeffedwards80
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Message 3 of 14
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Re: Network cable replacement

Hi Travis

All seems fine since cable switch

Thanks 

Jeff

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Corey_C
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Message 4 of 14
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Re: Network cable replacement

Thanks for your reply and update, Jeff.

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jeffedwards80
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Message 5 of 14
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Re: Network cable replacement

Hi Corey

I still need to know how or where to source a virgin replacement cable

Can you let me know please

Thank you

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Lee_R
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Message 6 of 14
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Re: Network cable replacement

Thanks for getting back to us @jeffedwards80

When you say "network cable" do you mean ethernet cable?  As in the cable between your hub and TV box?

Regards

 

Lee_R

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jeffedwards80
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Message 7 of 14
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Re: Network cable replacement

Hi Lee

It is the cable between the router hub and the TV box

Thank you

Jeff

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Lee_R
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Message 8 of 14
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Re: Network cable replacement

Sounds like you do mean an ethernet cable.  For further clarification, it's the cable that you'd plug into a PC or Non-Apple Laptop when you're wanting a wired connection.

Regards

 

Lee

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jeffedwards80
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Message 9 of 14
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Re: Network cable replacement

Thanks Lee 

I have just checked and it is tagged as Ethernet cable.

How can I get a replacement from Virgin ?

Please let me know

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Lee_R
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Message 10 of 14
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Re: Network cable replacement

Thanks for getting back to me @jeffedwards80

I can help you.  I am going to send you a private message.

Regards

 

Lee

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