Virgin Media Community

[jeffedwards80]

I have been having "Network cable unplugged" error message

I have unplugged and plugged again on the V6 box without clearing error message

I have just used my own network cable and now have connection and no error message

How can I receive a replacement cable from Virgin please ?

Thanks

Jeff

[Travis_M]

Hi @jeffedwards80

Thanks for posting on our community forum!

Have you not had any issues since using the new cable?

Regards

[jeffedwards80]

Hi Travis

All seems fine since cable switch

Thanks 

Jeff

[Corey_C]

Thanks for your reply and update, Jeff.

[jeffedwards80]

Hi Corey

I still need to know how or where to source a virgin replacement cable

Can you let me know please

Thank you

[Lee_R]

Thanks for getting back to us @jeffedwards80

When you say "network cable" do you mean ethernet cable?  As in the cable between your hub and TV box?

Regards

Lee_R

[jeffedwards80]

Hi Lee

It is the cable between the router hub and the TV box

Thank you

Jeff

[Lee_R]

Sounds like you do mean an ethernet cable.  For further clarification, it's the cable that you'd plug into a PC or Non-Apple Laptop when you're wanting a wired connection.

Regards

Lee

[jeffedwards80]

Thanks Lee 

I have just checked and it is tagged as Ethernet cable.

How can I get a replacement from Virgin ?

Please let me know

[Lee_R]

Thanks for getting back to me @jeffedwards80

I can help you.  I am going to send you a private message.

Regards

Lee