2 weeks ago
I have had no TV Internet or homephone for most of the day now. I have tried turning off at the wall, checking all cables are in and done network diagnostics several times to no avail. I have hub 3.0.
When I try to connect it says "there is a problem with the connection (N17). There are no reported issues in my area so I'm unsure what's going on.
Hope someone can help me out pronto as it's a wet weekend and I have 3 kids!
Go to Answer
Hi Sandyboy1, thanks for your post - sorry for the delayed response.
I'm also sorry for the problems you've experienced with the TV & internet recently.
I understand you've already checked for known area issues - have you also been able to try running tests on the equipment by signing in: virg.in/service?
It's also worth checking that all connections are secure from the wall to the kit as you'd be surprised how often it's just loose cables causing service issues!
If there's still nothing obvious that could be causing the problem don't hesitate to let us know so we can take a further look.
Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.
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